This problem solving training introduces unique, effective approaches to problem solving and decision making. These approaches have been employed successfully in establishing improvements in processes, performance, and productivity.
Quality, Accounting, and Management practitioners who understand that the real value of a quality program is determined by its ability to contribute to customer satisfaction and to profits.
The following topics will be covered in this one-day workshop:
• Theory of Quality Costs
• Customer Value
• Prevention Costs
• Failure Costs – Internal and External
• Appraisal Costs (inspection)
• Value Added
• Cost of Waste and Defects
• Cost of Lost Opportunity
• Travel Time and Waiting
• Overproduction and Inventory
• Lean Thinking
• Reducing CoPQ and Continuous Improvement
• Actual Case Studies
We examine wasted steps and unneeded processes and errors that contribute to excessive and unnecessary costs. Analysis of these costs is essential in identifying the financial benefits gained from your improvement efforts. This analysis also helps to prioritize just where you need to exert your efforts in order to get the most return for your investment – of time or resources. Customer-focused case studies will be included in this course to further the understanding of COPQ and ways to reduce those costs.