Course Summary
This class is designed to spark a fire for the love of Quality through an introduction of what quality is and its benefits. This class explores the main areas of Quality – foundational concepts and vocabulary, basic tools and methods, and tools that can be applied on the job immediately.
Testimonials
“The teacher was very knowledgeable about quality and with only 2 days of training, I feel confident of improvements I can make within my company. I’ll recommend the training to everyone.” – Juan, Minnesota
“Fantastic overview of essential quality elements and the importance for companies in all industries. The examples given in the materials were good, but the additional examples/experiences given by the instructor were outstanding.” – Eric, Michigan
“This has been an excellent introduction to quality process and ISO and a great refresher on lean practices.” – Scott, Minnesota
“It got my wheels spinning on some great ways to improve production quality.” – John, Minnesota
Target Audience
Engineers, Managers, Executives, Supervisors, or Practitioners that are new to quality, seeking an overview or a starting place to launch.
Course Objectives
- Definition of Quality
- Why quality is important to employees, the organization and customers
- Benefits of quality and the concept of cost of quality
- Key concepts of total quality management and process improvement
- Seven commonly used quality tools and how they are used in problem solving
- Understanding of common quality roles
- Introduction to common QMS Standards (ISO 9001, etc.)
- The root cause analysis process
- The role of statistics in decision making and DOE
- A brief history of quality and some noted influences
Agenda
- Defining Quality
- Customer Satisfaction
- Cost/Benefits of Quality
- Quality Systems
- Documentation
- Quality Management
- Standards Overview
- Audits
- Concept of Organizational Excellence
- Review of Quality in Service
- Metrology
- Inspection
- Process diagram
- Statistical decision making
- Evolution of Quality and Gurus
- Continual Improvement Code Words
- (benchmarking, JIT, Six Sigma, TQM, Zero Defects, ISO9001, Kaizen, Lean, Cpk)
- DOE Intro
- 7 TQM tools
- Root Cause & CAPA
- AIAG core pack
- (FMEA, SPC, PPAP, MSA, APQP)