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Quality 101 Foundational Concepts
This class is designed to spark a fire for the love of Quality through an introduction of what quality is and its benefits. This class explores the main areas of Quality – foundational concepts and vocabulary, basic tools and methods, and tools that can be applied on the job immediately.
Course Delivery: In-Person Training, Virtual Live Training, Online Self-Paced, Training for Teams
This course has multiple delivery options to fit our customers’ individual needs. Click the tabs below for more information on each option.
In-Person Training
Virtual Live Training
Online Self-Paced
Training for Teams
Reviews
In-Person Training
In-Person Training consists of public classes conducted by one of our subject matter experts at one of our designated locations in one or more consecutive days.
Target Audience
Engineers, Managers, Executives, Supervisors, or Practitioners that are new to quality, seeking an overview or a starting place to launch their Quality journey.
Course Objectives
This program provides a fundamental and practical overview of quality, the evolution of quality systems, and their applications. Problem solving tools and root cause analysis, along with statistics are discussed.
- Definition of Quality
- Why quality is important to employees, the organization and customers
- Benefits of quality and the concept of cost of quality
- Key concepts of total quality management and process improvement
- Seven commonly used quality tools and how they are used in problem solving
- Understanding of common quality roles
- Introduction to common QMS Standards (ISO 9001, etc.)
- The root cause analysis process
- The role of statistics in decision making and DOE
- A brief history of quality and some noted influences
Agenda
- Defining Quality
- Customer Satisfaction
- Cost/Benefits of Quality
- Quality Systems
- Documentation
- Quality Management
- Standards Overview
- Audits
- Concept of Organizational Excellence
- Review of Quality in Service
- Metrology
- Inspection
- Process diagram
- Statistical decision making
- Evolution of Quality and Gurus
- Continual Improvement
- Benchmarking, JIT, Six Sigma, TQM, Zero Defects, ISO9001, Kaizen, Lean, Cpk
- DOE Intro
- 7 TQM tools
- Root Cause & CAPA
- AIAG core pack
- APQP, FMEA, MSA, SPC, PPAP
Estimated Number of Student Hours: 16 hours
Continuing Education Credits (CEUs): 1.6
Virtual Live Training
Our Virtual Live Training classes are conducted through an online platform by one of our subject matter experts in one or more sessions.
Target Audience
Engineers, Managers, Executives, Supervisors, or Practitioners that are new to quality, seeking an overview or a starting place to launch their Quality journey.
Course Objectives
This program provides a fundamental and practical overview of quality, the evolution of quality systems, and their applications. Problem solving tools and root cause analysis, along with statistics are discussed.
- Definition of Quality
- Why quality is important to employees, the organization and customers
- Benefits of quality and the concept of cost of quality
- Key concepts of total quality management and process improvement
- Seven commonly used quality tools and how they are used in problem solving
- Understanding of common quality roles
- Introduction to common QMS Standards (ISO 9001, etc.)
- The root cause analysis process
- The role of statistics in decision making and DOE
- A brief history of quality and some noted influences
Agenda
- Defining Quality
- Customer Satisfaction
- Cost/Benefits of Quality
- Quality Systems
- Documentation
- Quality Management
- Standards Overview
- Audits
- Concept of Organizational Excellence
- Review of Quality in Service
- Metrology
- Inspection
- Process diagram
- Statistical decision making
- Evolution of Quality and Gurus
- Continual Improvement
- Benchmarking, JIT, Six Sigma, TQM, Zero Defects, ISO9001, Kaizen, Lean, Cpk
- DOE Intro
- 7 TQM tools
- Root Cause & CAPA
- AIAG core pack
- APQP, FMEA, MSA, SPC, PPAP
Training Time: 16 hours
Continuing Education Credits (CEUs): 1.6
Online Self-Paced
Our Online, Self-Paced courses are available on your own schedule 24/7 during your e-learning subscription.
Course Summary
This course provides an introduction to Quality Systems, Tools, and Procedures for the newcomer and provides an excellent refresher for the veteran quality practitioner. The course also serves as a good introduction to quality for the individual planning to take the ASQ CQE certification exam. This course will take approximately 10 hrs. to complete.
Target Audience
Engineers, Managers, Executives, Supervisors, or Practitioners who are new to quality, seeking an overview or a starting place to launch.
Course Objectives
- Definition of Quality
- Why quality is important to employees, the organization and customers
- Benefits of quality and the concept of “cost of quality”
- Key concepts of total quality management and process improvement
- Seven commonly used quality tools and how they are used in problem solving
- Understanding of common quality roles
- Introduction to common QMS Standards (ISO 9001, etc.)
- The root cause analysis process
- The role of statistics in decision making and DOE
- A brief history of quality and some noted influences
Subscription Length: 60 days
Estimated Number of Student Hours: 10 hours
Continuing Education Credits (CEUs): 1.0
This class license is sold on a single user basis. Within two business days from registration, each registrant will be emailed a unique username and password to access the course material through our secure online training portal. Successful completion of the course will result in a certificate for course contact hours.
Need to purchase multiple seats for Online Self-Paced courses?
Please contact us for multiple-seat discount options before making your purchase.
Training for Teams
Training for Teams provides training for your group of employees in either a virtual live setting, or in-person at your facility. Connect with us to customize any of our standard courses to fit your specific need.
Reviews
Here’s what students have had to say about this training:
“The teacher was very knowledgeable about quality and with only 2 days of training, I feel confident of improvements I can make within my company. I’ll recommend the training to everyone.” – Juan, Minnesota
“Fantastic overview of essential quality elements and the importance for companies in all industries. The examples given in the materials were good, but the additional examples/experiences given by the instructor were outstanding.” – Eric, Michigan
“This has been an excellent introduction to quality process and ISO and a great refresher on lean practices.” – Scott, Minnesota
“It got my wheels spinning on some great ways to improve production quality.” – John, Minnesota
Currently scheduled classes are shown below. If no classes are displayed, please contact QCTS for other options.
