This course has multiple delivery options to fit our customers’ individual needs. Click the tabs below for more information on each option.
In-Person Training consists of public classes conducted by one of our subject matter experts at one of our designated locations in one or more consecutive days.
All levels looking for a closed-loop, continuous improvement process geared to both correcting past problems and preventing future problems in the organization. Those who want to understand the use and intent of this mandated process for regulated industries as a part of compliance to their industry standards.
- Driving improvement through Continuous Improvement, Risk Assessment (formerly Preventative Action), and problem solving.
- Key components to helping organizations understand how to achieve results that “stay” in place.
- Orientation to ISO9001:2015 for both those learning about this baseline business standard (and its approach to continuous improvement, management focus, and customer satisfaction) and for those in industries regulated by the standard or one of its derivatives.
We discuss the philosophy, problem solving approaches, continuous improvement and more. This training can help lead to establishing procedures that satisfy quality management requirements for establishing a system for corrective action.
- Lean and Quality
- Total Quality Management
- Crosby’s Steps to Quality Improvement
- Deming’s 14 Point Plan
- Corrective Action Process
- Preventative Action Process
- Difference between CA and PA
- ISO 9001:2015 CAPA and Improvement Requirements and Implementation
- Problem Solving Approach Overview (for an in-depth study on these topics, see our Problem Solving workshop)
- Fishbone Diagram, Pareto Chart, Check Sheets, Control and Attribute Charts, Flowcharts, Histograms, Scatter Diagrams, Benchmarking
- Design of Experiments
- Continuous Improvement
- Root Cause Analysis
- Importance of Finding Root Cause
- Benefits of Eliminating the Root Cause
- Finding the Root Cause
- What does a good RCA look like?
- Root Cause and CAPA
- 5 Why’s
- RCA Examples
- Cost of Poor Quality Overview
What are some of the wasted steps or unneeded processes or errors that contribute to excessive and unnecessary expenses, or costs? Analysis of these costs is essential in identifying the financial benefits gained from your improvement efforts. This analysis also helps to prioritize just where you need to exert your effort to get the most return for your investment of time or resources.
Training Time: 8 hours
Continuing Education Credits (CEUs): .8
Currently scheduled classes are shown below. If no classes are displayed, please contact QCTS for other options.