Problem Solving Tools

  • Delivery Option: On-Site Only
  • Subject Category: Core Tools
  • Number of Days: 1

Course Summary

This problem solving training introduces unique, effective approaches to problem solving and decision making. These approaches have been employed successfully in establishing improvements in processes, performance, and productivity.

Target Audience

Individuals and teams looking for answers and methods to uncover and solve problem root causes and to monitor and establish viable process controls, where appropriate.

Course Objectives

  • Understanding the process
  • What are the big problems?
  • What are the causes of the big problems?
  • What does past data show?
  • What are the cause/effect relationships?
  • What does current data show about the activity?
  • Continuous Improvement
  • 8D
  • PDCA Cycle
    • Plan
    • Do
    • Check
    • Act
  • DMAIC Cycle
    • Define
    • Measure
    • Analyze
    • Improve
    • Control
  • Statistical Tools
    • Variable charts
    • Attribute charts
    • Data Collection
  • Teams


Today’s leaders, regardless of industry, are in the business of problem solving and decision making. Group participation and interaction are crucial to retention and the learning process. Participants will return to the workplace with the knowledge and tools to creatively deal with problems and decisions they may be facing.