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Measuring and Managing Customer Satisfaction ISO 9001:2015 and Beyond

This course is designed to provide knowledge of how to measure customer satisfaction and manage a customer-satisfaction system. The course not only focuses on how to meet ISO 9001 requirements, but also how to use the system to increase profits and revenues. The course will cover the three tools required by ISO 9001: customer needs assessment; customer satisfaction surveys; and complaint systems. Discover what “customer satisfaction” really means and write your own customer satisfaction plan. The course will help you ask the right questions of the right people in the right way at the right time and how to turn data into action.
Course Delivery: Online Self-Paced, Training for Teams

This course has multiple delivery options to fit our customers’ individual needs. Click the tabs below for more information on each option.

Currently scheduled classes are shown below. If no classes are displayed, please contact QCTS for other options.