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Measuring and Managing Customer Satisfaction ISO 9001:2015 and Beyond
This course is designed to provide knowledge of how to measure customer satisfaction and manage a customer-satisfaction system. The course not only focuses on how to meet ISO 9001 requirements, but also how to use the system to increase profits and revenues. The course will cover the three tools required by ISO 9001: customer needs assessment; customer satisfaction surveys; and complaint systems. Discover what “customer satisfaction” really means and write your own customer satisfaction plan. The course will help you ask the right questions of the right people in the right way at the right time and how to turn data into action.
Course Delivery: Online Self-Paced, Training for Teams
This course has multiple delivery options to fit our customers’ individual needs. Click the tabs below for more information on each option.
Online Self-Paced
Training for Teams
Online Self-Paced
Our Online Self-Paced courses are available on your own schedule 24/7 during your e-learning subscription.
Target Audience
This course is intended for those interested in satisfying the customer and learning the meaning of satisfaction ratings.
Course Objectives
The course consists of a series of lessons, illustrations, diagrams, examples, supplemental handout information, interactive exercises and quizzes. A handy desk reference containing all of the text information from the course is included as a printable pdf file.
Subscription Length: 180 days
Estimated Number of Student Hours: 9 hours
Continuing Education Credits (CEUs): 0.9
This class license is sold on a single user basis. Within two business days from registration, each registrant will be emailed a unique username and password to access the course material through our secure online training portal. Successful completion of the course will result in a certificate for course contact hours.
Need to purchase multiple seats for Online Self-Paced courses?
Please contact us for multiple-seat discount options before making your purchase.
Training for Teams
Training for Teams provides training for your group of employees in either a virtual live setting, or in-person at your facility. Connect with us to customize any of our standard courses to fit your specific need.
Currently scheduled classes are shown below. If no classes are displayed, please contact QCTS for other options.
