What is QUALITY?
Quality – a word that surrounds us personally and professionally, possibly throughout our lifecycle. It has different meanings as well: The standard of something as measured against other things of a similar kind. The degree of excellence of something. A distinctive attribute or characteristic possessed by someone or something. When assessing a product or a service, quality can be separated as: A. User-based – “consistent, long-term, and on-target performance of products and services in the hands of the customer”. B.…
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