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Measuring and Managing Customer Satisfaction ISO 9001:2015 and Beyond Class – Online Self-Paced

This self-paced online course is designed to provide knowledge of how to measure customer satisfaction and manage a customer-satisfaction system. The course not only focuses on how to meet ISO 9001 requirements, but also how to use the system to increase profits and revenues. The course will cover the three tools required by ISO 9001: customer needs assessment; customer satisfaction surveys; and complaint systems. Discover what “customer satisfaction” really means and write your own customer satisfaction plan. The course will help you ask the right questions of the right people in the right way at the right time and how to turn data into action.


USD $209.00

Course Delivery:

See Measuring and Managing Customer Satisfaction ISO 9001:2015 and Beyond page for full course description and all course delivery options.

Class Details

Early Registration Discount

Purchase your training early and save! Our advance registration discount for In-Person and Virtual Instructor-Led classes will be applied when purchased at least 30 days prior to the class start date. Discounted price is shown as “sale” price, where applicable.

In-Person and Instructor-Led Class Discounts

Multiple student and multiple class discounts are available when purchasing 2 or more seats during the same transaction. Discount will be applied automatically at checkout. This discount will not be applied when using the Early Registration (30 day) sales price.

1-12 hour class – no additional discount
16 hour class – $50 per student
24 hour class – $100 per student
32-40 hour class – $150 per student

Online Self-Paced Discounts

Please contact us for multiple-seat discount options before making your purchase.

USD $209.00

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