Root Cause Analysis (RCA) with CAPA

  • Delivery Option: Public & On-Site
  • Subject Category: Core Tools
  • Cost: $450
  • Number of Days: 1

Course Summary

This highly effective CAPA workshop instills the basics on how to use a simple, yet proven approach to correcting and preventing problems or nonconformities that exist anywhere in the organization.

This course also available in a Virtual Instructor-Led format.


“It was very detailed; I have a great understanding on how to find root cause.” – Loren, California

“Very good experience! In order to solve our problems, we need to work as a team to analyze the situation and determine the root cause(s).” – Chelsea, Minnesota

“This course is one that will make you more of a value asset to your employer.” – Oluwafisayo, Texas

Target Audience

All levels looking for a closed-loop, continuous improvement process geared to both correcting past problems and preventing future problems in the organization. Those who want to understand the use and intent of this mandated process for regulated industries as a part of compliance to their industry standards.

Course Objectives

We discuss the philosophy, problem solving approaches, continuous improvement and more. This training can help lead to establishing procedures that satisfy quality management requirements for establishing a system for corrective action.
  • Driving improvement through CAPA and problem solving
  • Key components to helping organizations understand how to achieve results that stay in place
  • Orientation to ISO 9001:2015 for both those learning about this baseline business standard (and its approach to continuous improvement, management focus, and customer satisfaction) and for those in industries regulated by the standard or one of its derivatives.
…and cover these topics:
  • Lean and Quality
  • Philosophy
    • Total Quality Management
    • Crosby’s Steps to Quality Improvement
    • Deming’s 14 Point Plan
  • Corrective Action Process
  • Preventative Action Process
  • Difference between CA and PA
  • ISO 9001:2015 CAPA and Improvement Requirements and Implementation
  • Problem Solving Approach Overview (for an in-depth study on these topics, see our Problem Solving workshop)
    • Fishbone Diagram, Pareto Chart, Check Sheets, Control and Attribute Charts, Flowcharts, Histograms, Scatter Diagrams, Benchmarking
    • Design of Experiments
    • FMEAs
    • Teams
  • Continuous Improvement
  • Root Cause Analysis
    • Importance of Finding Root Cause
    • Benefits of Eliminating the Root Cause
    • Finding the Root Cause
    • What does a good RCA look like?
    • Root Cause and CAPA
    • 5 Why’s
    • RCA Examples
  • Cost of Poor Quality Overview


What are some of the wasted steps or unneeded processes or errors that contribute to excessive and unnecessary expenses, or costs? Analysis of these costs is essential in identifying the financial benefits gained from your improvement efforts. This analysis also helps to prioritize just where you need to exert your effort to get the most return for your investment of time or resources.