Quality 101 – Online

  • Delivery Option: Online
  • Subject Category: Technical
  • Cost: $295
  • Number of Days: 90 days

Course Summary

This course provides an introduction to Quality Systems, Tools, and Procedures for the newcomer and provides an excellent refresher for the veteran quality practitioner. The course also serves as a good introduction to quality for the individual planning to take the ASQ CQE certification exam.

Continuing Education Credits (CEU’s): 1.2

Target Audience

Engineers, Managers, Executives, Supervisors, or Practitioners who are new to quality, seeking an overview or a starting place to launch.

Course Objectives

  • Definition of Quality
  • Why quality is important to employees, the organization and customers
  • Benefits of quality and the concept of “cost of quality”
  • Key concepts of total quality management and process improvement
  • Seven commonly used quality tools and how they are used in problem solving
  • Understanding of common quality roles
  • Introduction to common QMS Standards (ISO 9001, etc.)
  • The root cause analysis process
  • The role of statistics in decision making and DOE
  • A brief history of quality and some noted influences