This course places documentation in its proper place, as one of many tools used by organizations to assure results. Those attending this course will understand and apply newly acquired skills to determine when traditional documents are needed and how to configure documentation to meet the requirements of ISO 9001:2015, ISO 14001:2015, AS9100:2016, and ISO 45001:2018.
This course is intended for those who will be creating documentation for, managing, or implementing a new ISO management system or any of the new management system standards that have adopted the new approach to the creation and use of documented information (procedures, records, quality manual or other). Those who will receive value from this course include:
- Top management personnel that need to understand the implications of documented information for the organization, and their role in the successful implementation of a quality management system.
- Personnel that are expected to participate in the creation and/or deployment of documented information within their organization.
- Project managers.
- Risk managers.
- Business process owners.
- Regulatory compliance personnel.
- Personnel that need to develop a specific list of steps their organization will need to take to implement ISO 9001:2015
- Personnel that need to understand the need for control and evidence that is provided by documented information.
- Personnel that need to understand the broad implications for the organization that are associated with the development and implementation of effective documents that return value to an organization.
- Specific methods for top management to provide leadership and the methods needed to demonstrate (during an audit) that they have taken accountability for controlling their processes and achieving results.
- How to define the context of an organization to better enable your organization to identify and prioritize the need for documentation that are relevant to your organizations specific objectives.
- Specific methodologies for the identification of the needs and expectations of interested parties and how these can be used to identify and prioritize the need for evidence and control that can be provided by documented information.
- Methods for creating effective documentation that directly supports an organization’s objectives (quality, environmental, financial, customer, etc.)
The Goals of this course:
- Understanding and addressing the documentation implications imbedded in the newly published standards including ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and AS9100:2016;
- Using Risk-Based Thinking as a critical tool in determining the need for documentation;
- Determining the business needs for documentation given the reduced emphasis within all of the ISO management systems;
- Using documentation as a critical tool for linking your quality management system to your day to day business processes and the strategic direction of your organization;
- Using the Process Approach to build a bridge to your organizations bottom line while at the same time reducing the emphasis on documentation;
- Deemphasizing documentation without losing control or the ability to provide evidence to auditors and other interested parties;
- Providing an opportunity to use your completed quality management system as a platform for current or future lean management activities;
- Determining when documentation matters – creating value and getting it right;
- Choosing appropriate and value-added methods for controlling processes and results other than using documentation;
- Simplification of an over-built document;
- Picture documents and pictures in documents;
- Video documents and video document control; and
- Cross-site document integration in a web-based world.
Those in attendance will return to their organization with:
- Specific steps to be taken by:
- Top management
- Project personnel
- Other employees
- The organization
- A communication plan for your organization.
- What are the requirements for documented information specified within the standards?
- What are the alternatives to documentation that can be used for control and for evidence?
- Anticipated benefits of reducing ineffective documentation that has been traditionally used by an organization.
- Creation of effective documentation that can help provide control, accountability and evidence.
- Method to evaluate current documents to determine:
- if they are needed.
- if they are complete. Do they cover all of the requirements needed?
- if they are effective and efficient communicators to the user of the information you want to convey.
- Reduced emphasis on documentation with an increased emphasis on results across any combination of objectives identified by the organization (quality, environmental, supply chain, health and safety, finance, other…)
- Achieving the cost savings associated with an effective approach to the identification of real needs for documentation.
- Achieving the cost savings associated with an effective approach to the creation of effective documentation that returns value to the organization.
- Achieving improved customer satisfaction due to better performance related to the creation and use documents where they are needed and the elimination of documents where they are not needed.
- Reduced negative impacts and perceptions related documentation within the organization.
- Achieving control and confidence – the basis for all quality management systems.
- The evolution of ISO 9001:2015 / ISO 14001:2015 and others – A change in emphasis and the need for documentation.
- Placing your emphasis on results rather than the traditional emphasis on documentation.
- Providing value added tools (documentation and alternatives to documentation) for managers and top management.
- Documents and records – the critical distinction.
- Providing control and evidence – documentation and other methods that can be used to achieve results and provide evidence.
- The process approach – links to reduced documentation – a critical methodology.
- Creating lean documentation – what your organization needs for control and evidence.
- Strategies for implementing a reduced emphasis on documentation within your organization. What happens when you remove the document crutch.
- Reduced documentation – risks and rewards.