Course Summary
Advance your career and attain the credential of ASQ Certified Manager of Quality/Organizational Excellence. This comprehensive workshop includes classroom instruction, group discussion, and plenty of practice test questions to prepare you for the ASQ exam.
Target Audience
Quality personnel who are preparing for the exam or want to further their professional development along with Quality Auditors, Engineers, and Managers who are interested in a refresher course should attend.
Course Objectives
This review course is designed to assist in preparing each student for the CMQ/OE exam. These examinations are offered through the American Society for Quality (ASQ). Completion of these review programs through QC Training Services, Inc. will not guarantee that you will pass the exam, but will offer a broad review on the Body of Knowledge, and greatly increase your probability of success in obtaining your certification. Exam applications are obtained through ASQ and must be completed and approved by the date set by ASQ. The application is not available through QC Training Services, Inc. and the associated costs of the application process are not included in this program. Please refer to the complete course description for additional details and a breakdown of typical course content.
Agenda
- Leadership
- Organizational structures and culture
- Leadership challenges
- Teams and team processes
- ASQ Code of Ethics
- Strategic Plan Development and Deployment
- Strategic planning models
- Business environmental analysis
- Strategic plan deployment
- Management Elements and Methods
- Management skills and abilities
- Communication skills and abilities
- Project management
- Quality system
- Quality models and theories
- Quality Management Tools
- Problem-solving tools
- Process management
- Measurement: assessment and metrics
- Customer-Focused Organizations
- Customer identification and segmentation
- Customer relationship management
- Supply Chain Management
- Supplier selection
- Supplier communications
- Supplier performance
- Supplier improvement
- Supplier certification, partnerships and alliances
- Supplier logistics
- Training and Development
- Training plans
- Needs analysis
- Training materials/curriculum development and delivery
- Training effectiveness and evaluation
You will need to register with your local ASQ Section to sit for the semi-yearly exam. Exam applications are obtained through ASQ and must be completed and approved by the date set by ASQ. The application is not available through QC Training Services, Inc. and the associated costs of the application process are not included in this program.
Materials
Since this is a review course, students are expected to obtain their own materials and study as much as possible prior to the review date. We will be referencing the Quality Council of Indiana CMQ Primer, Solutions Text and Exam CD as we teach this review course. If you would like to purchase materials consistent with the material being presented in the review course, they are available through Quality Council of Indiana.