Course Summary
Advance your career and attain the credential of ASQ Certified Manager of Quality/Organizational Excellence. This comprehensive workshop includes classroom instruction, group discussion, and plenty of practice test questions to prepare you for the ASQ exam.
Target Audience
Quality personnel who are preparing for the exam or want to further their professional development along with Quality Auditors, Engineers, and Managers who are interested in a refresher course should attend.
Course Objectives
Agenda
- Leadership
- Organizational structures and culture
- Leadership challenges
- Teams and team processes
- ASQ Code of Ethics
- Strategic Plan Development and Deployment
- Strategic planning models
- Business environmental analysis
- Strategic plan deployment
- Management Elements and Methods
- Management skills and abilities
- Communication skills and abilities
- Project management
- Quality system
- Quality models and theories
- Quality Management Tools
- Problem-solving tools
- Process management
- Measurement: assessment and metrics
- Customer-Focused Organizations
- Customer identification and segmentation
- Customer relationship management
- Supply Chain Management
- Supplier selection
- Supplier communications
- Supplier performance
- Supplier improvement
- Supplier certification, partnerships and alliances
- Supplier logistics
- Training and Development
- Training plans
- Needs analysis
- Training materials/curriculum development and delivery
- Training effectiveness and evaluation
You will need to register with your local ASQ Section to sit for the semi-yearly exam. Exam applications are obtained through ASQ and must be completed and approved by the date set by ASQ. The application is not available through QC Training Services, Inc. and the associated costs of the application process are not included in this program.